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Privacy Policy

We appreciate your business and fully respect your right to privacy. We are committed to protecting your personal privacy and maintain strict security procedures for the storage and use of your personal information. Our policy strictly forbids the sharing, selling or renting of your personal information, which is used only as necessary to process your requests and for related communications between you and us.

Your Contact Details and Financial Information

Our shopping cart and various online forms require that you give us certain personal information. This information will be used only to fulfill your orders, requests and other correspondences between you and us. We may provide some or all of this information to our partners or advisors for the purposes of completing a transaction or conducting credit enquiries. We may also refer your details to our appropriate sub-agent to service your request. We do not provide customer information to third parties for mailings from other companies.

Website Security

This web site includes security features that are designed to protect the confidentiality of information under our control. We regularly review our security measures so that our web site remains safe for your privacy and protection. Please contact us if you have questions regarding our security measures.

Mailings

Although we rarely send mailings, we may occasionally use your contact information to notify you of new images or information that we think will be of interest to you. Please contact us if you prefer not to receive this information.

Cookies

Cookies are small text files that are cached by your browser and are commonly used by major sites on the Internet. This web site uses cookies to manage items or images that you place into your shopping cart or lightbox. Cookies are in no way linked to personally identifiable information, and we do not use cookies to examine your other Internet activities. Please note that some features of this site may not function properly if accepting cookies is disabled in your browser.

Links to Other Sites

This web site contains links to other web sites that are not owned or controlled by us. We take no responsibility for any content contained on other sites or any loss or damage suffered by you if you choose to use such web sites. We recommend that you read the privacy statements of every web site that collects personally identifiable information.

Changes to Our Privacy Policy

We reserve the right to change our privacy policy, and we will post these changes on this web site. This policy was updated on March 2, 2006.

Enquiries About Our Policies

Please contact us if you have any questions or comments regarding our privacy or security policies, or if you have concerns about personal information that you have provided to us. We will promptly investigate your enquiry and respond as soon as possible.

Return and Exchange Policy

While we hope this service is not necessary, we do understand there may be a scenario where a return or exchange is necessary. Our goal is to deliver quality products at reasonable prices, so please contact us if you feel we have not met this goal. Otherwise, our policy for returns and exchanges is as follows:

All Returns and Exchanges
  • Merchandise must be eligible for return or exchange. See "Eligibility" below.
  • Stating the reason for return, you must apply for Return Merchandise Authorization (RMA) by contacting us within 7 days of the receiving the merchandise.
  • You must return-ship the merchandise prior to RMA expiration, which is 7 days after the date of issue.
  • Merchandise must be return-shipped in the same packaging and condition as received.
  • Restocking charges may apply. See "Restocking Charges" below.
  • You are responsible for paying return shipping costs.
Eligibility
  • The following products are eligible for return or exchange. Restocking charges may apply:
    • Items covered by our warranty.
    • Postcards and Greeting Cards (excluding custom press runs)
    • Matted Mini Prints
    • Economy and Custom Prints (print only)
    • Camera Equipment
  • The following are NOT eligible for return or exchange:
    • Custom Framing
    • Custom Matting
    • Any custom framed or matted print.
    • Custom Merchandise (e.g. custom t-shirts, coffee mugs, etcetera)
    • Stock Photos
    • All other products or services not specified as "eligible for return or exchange" above
Restocking Charges
  • Printed Products:
    • Postcards and Greeting Cards (note cards) (10% or $5.00, whichever is greater)
    • Matted Mini Prints (10% or $5.00, whichever is greater)
    • Economy Prints (25% or $15.00, whichever is greater)
    • Custom Prints (50% or $35.00, whichever is greater)
  • Other:
    • Camera Equipment (10% or $15.00, whichever is greater)
Return Shipping
  • We encourage you to return merchandise via insured ground service with a tracking number.
  • We are not responsible for merchandise lost or damaged during return transit.
  • You are responsible for paying all return shipping charges.
  • We do not accept C.O.D. returns.
Loss or Damage During Transit
  • Please contact us merchandise received from us has been lost or damaged during transit.
Other
  • We are not responsible for personal data or items left in returned merchandise.
  • We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. We are responsible for the monetary value of the merchandise only.
© 1989-2014 John Tobin. All rights reserved. Images and all content included on this website are protected by United States copyright law and the Berne Convention. Usage of material from this website without explicit written permission or tampering with copyright identification information is a violation of the Copyright Act. You agree to our terms of use by continuing to use this website or by downloading any image from this site. Website design, images, textual content and trademarks are registered internationally and with the United States Copyright Office. Significant penalties apply to all copyright infringements, including penalties to $150,000 per image, plus payment of legal and usage fees.
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